NEW MANUFACTURERS GOLF CART WARRANTY
New golf carts are warranted by the manufacturer. Tidewater Carts can assist with warrantied repairs covered under the manufacturers warranty. All new golf cart sales are final.
TIDEWATER CARTS REFURBISHED GOLF CART WARRANTY
At Tidewater Carts you will find that all of our refurbished golf carts are serviced by experienced technicians. Our refurbishing process addresses every aspect of the golf cart so it functions perfectly and is a fraction of the price of a comparable new golf cart. We are committed to friendly and quality service so you can fully enjoy your purchase. If you require warranty repairs, return your golf cart to the Tidewater Carts purchase location for repairs. If you live outside a Tidewater Carts service area, consult your sales representative for alternative warranty options.
WHEN DOES MY GOLF CART WARRANTY START?
The warranty starts the date your golf cart is delivered and you take possession.
HOW LONG IS THE GOLF CART WARRANTY?
Personal Use Golf Carts - 6 months covered parts and 6 months covered labor.
Commercial Use Golf Carts - 30 days covered parts and 30 days covered labor.
EXCLUSIONS & LIMITATIONS
Transportation to and from a Tidewater Carts Service Location is the responsibility of the buyer. However, Tidewater Carts may be able to provide delivery and pickup for a fee. We do not charge a fee for warranty evaluation once your golf cart is at our service location. Items not covered include malfuction's due to collision, vandalism, neglect, abuse, falling, fire, theft, storm, electrical surges, lightening, weather, natural disasters, loss of fluids, maintenance items, tire wear, seat tears, scratches, maintenance items, damages due to customer installed parts or accessories, loss of use, state or local taxes are not covered. Parts not listed on your warranty are not covered.
As the buyer, you are responsible for complying with local and state laws, proper use, maintenance, identifying problems, caring for and enjoying your golf cart.
WHAT'S COVERED UNDER THE WARRANTY?
Main & Sub Electrical Wiring Harnesses, Electric Motor, Controller, Computer Fail Safe System, Leaf Springs, Bearings, Spindle & Swing Arm Assemblies, Pedal Assembly, Body Trim, Charge Block and Mechanism, Lighting System, Brake Assembly, Steering Shaft and Component Bearings, Frame, Shocks, On Board Signal Generator, Wheel and Hub and MCOR.
Warranty Coverage On Powertrain and Drivetrain Gas Carts
Drive axle housing including pinion bearings, side carrier bearings, ring and pinion gears, carrier assembly, thrust washers, axles, axle bearings, CV joints, internal transaxle seal, and drive axle housing, if damaged by the failure of an internally lubricated part.
Internal Lubricated Parts, Oil Pump, Fuel Pump, Internal Timing Gears or Chain / Belt, Camshaft Bearings, Camshaft, Rocker Arm Assemblies and Push Rods, Connecting Rods, Wrist Pins, Distributor Drive Gear, Pistons and Rings, Valve Lifters, Crankshaft, Bearings and Valve Guides.
Engine block and cylinder heads are covered if damage is caused by failure of an internally lubricated part.
Seals and gaskets are covered when replaced in conjunction with a covered failure.
VOIDING OF WARRANTY
This and any other warranty is void if the golf cart is abused or used in an unintended manner, shows indications that it has been altered after leaving our premises, but not limited to, modification of the speed governor, braking system, steering, drive unit or any other operating system of the cart to cause it to perform outside set specifications at time of customization. The warranty is also void if the golf cart shows indications that reasonable or necessary maintenance was not performed at the time and manner specified. Voiding of this warranty due to abuse or neglect shall be solely at the discretion of Tidewater Carts. All warranty work under this agreement must be done at a Tidewater Carts or designated service center.
PROCESSING A CLAIM
Contact your Tidewater Service Center or Sales Representative, have a copy of your invoice and provide your golf cart serial number. A representative will schedule a time for you to bring you golf cart in for warranty evaluation. Tidewater Carts will not cover work you perform or any other dealership or repair center performs without prior authorization.
REFURBISHED GOLF CARTS AT TIDEWATER CARTS
Tidewater Carts inspects each golf cart during our production process and at our retail locations. We ensure your golf cart performs properly and safely prior to delivery. Please note that not all parts on refurbished golf carts are replaced, they are inspected for wear and replaced as necessary during the refurbishing process. These vehicles are not new and may show use, blemishes and minor wear.
ALL REFURBISHED GOLF CART SALES ARE FINAL
EWG AFTERMARKET WARRANTY PROGRAM
If you elected to purchase an Aftermarket Warranty from Electric Warranty Group (EWG). This warranty takes effect from the date you take possession of the golf cart. This warranty replaces the Standard Tidewater Carts Warranty. All claims should be processed through EWG and their warranty associates.
Aftermarket warranty claims are handled through EWG – Electric Warranty Group and can be taken to any participating service dealer in the US.